The ACA Bookstore is powered and operated by Trellis Press, LLC, the publishing partner of the American Camp Association.  

Trellis Press, LLC Privacy Policy

Trellis Press, LLC (“Trellis Press,” “Trellis,” “we,” “us,” or “our”) wants you to know how we collect, use, share, and protect information about you. By interacting with Trellis Press through our websites, emails, social media pages, customer service help lines, advertisements, and all other available services provided by Trellis Press (collectively our “Services”), you consent to the use of information that is collected or submitted as described in this privacy policy.  

Please review this Privacy Policy carefully before using our Services. By using our Services, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice, so we encourage you to review it periodically. Your continued use of our Services following the posting of changes to these terms will mean you accept those changes. 

We will never sell your personal information to third parties. 

Please note that this Privacy Policy only applies to our Services and not to third-party websites or applications. 

Effective Date October 31, 2025 

Last Updated October 31, 2025 

What Personal Information Do We Collect?

The Personal Information we collect depends on how you interact with us, the Services you use, and the choices you make. For example, when you use the Services by ordering a book, subscribing to a newsletter, browsing our sites, completing a survey, entering a raffle, requesting information from us or otherwise interacting with our Services, we gather Personal Information. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. Several different types of Personal Information can be gathered when you interact with our Services. Collection of Personal Information is necessary to provide the Services to you or to enhance your consumer experience. The following categories of information may be collected when interacting with Trellis Press: 

  • Personal Identifiers, such as name, mailing address, email address, or username 
  • Contact Information, such as mailing address, phone number, email address 
  • Payment Information, such as your credit or debit card information and billing address. We do not retain credit card information. 
  • Your marketing preferences 
  • Online identifiers and related information, including your  Internet Protocol address and data collected from cookies, pixels, and other similar digital tracking technologies (collectively, “Cookies”) 
  • Content, e.g., if you send email messages or other communications, we retain those communications 
  • Demographics, such as age, sex, education, occupation 
  • Commercial information, such as products or services purchased 
  • Internet or other electronic network activity, such as browser or search history, online interactions with websites, or other information regarding your interaction with our Services   
  • Inferences drawn from any of the above, such as preferences  

Some personal information may fall within more than one category and not every category of personal information will apply to every user of our Services.  

If you choose not to provide information, we may not be able to provide you with requested products, services, or information. 

How Is Your Information Collected?

You Provide It Through Our Services 

We collect Personal Information that you provide to us directly, such as when you: 

  • Create an online account to use our Services 
  • Make a purchase through our Services 
  • Subscribe to receive our email newsletters 
  • Respond to a survey 
  • Complete an online form  
  • Connect with us via social media platforms 
  • Leave comments or product reviews 
  • Contact us via phone, email, text message, or other electronic communication for any purpose 
  • Otherwise voluntarily provide us with personal information  

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 

Automated Information Collection 

When you use our Services, we may connect information collected automatically with information we already have about you to identify you as a user to provide the best user experience possible and run our business operations. We may use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how our marketing efforts are performing and how you are interacting on our website, advertisements, and emails. 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed. 

When you leave reviews on our site, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your review will be available on the product page.  

Third-Party Automated Collection 

We and our service providers use anonymous identifiers, such as cookies and other technologies, to collect and store certain types of information (e.g., browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third parties that use our services. 

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on the online store. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags. 

We do not collect or request precise location information from your device. When you access our site, your browser or mobile device may share general information such as your IP address, which may indicate your approximate location (for example, city or state). Any precise location data collected by your mobile device remains under your control and is not shared with us. 

We use third-party analytics tools (such as Google Analytics) that may collect general geographic data based on IP address to help us understand where visitors come from. This information is aggregated and not used to identify individual users. We use this information only for analytics and to ensure proper site functionality. 

We use the Wordfence security plugin to protect the Sites from malicious activity. As part of its functionality, Wordfence collects data like IP addresses and browsing activity to help us block threats and keep our Sites secure. For more information on how Wordfence handles your data, please review their privacy policy.

Social Media Widgets 

Our sites include social media features, such as Facebook and Instagram widgets. These features may collect information about you, such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

How Is Your Information Used?

Information we collect is used for a variety of Purposes, such as product and service delivery; business operations, such as billing, processing transactions, and fulfilling orders; helping our Customer Service representatives resolve issues; and improving our services, such as surveys used to identify usage trends or measurement tools to determine the effectiveness of promotional campaigns.  

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts. 

We collect information to be able to send you information, including newsletters and promotional messages. 

Our Purposes 

Business Operations, Product and Service Fulfillment 
  • Fulfill and manage purchases,  orders, payments, and returns/exchanges 
  • Registering your account 
  • Respond to requests for information about our products and services to serve you 
  • Connect with you regarding services via our customer service email or phone lines to help deliver services, troubleshoot issues, and improve services 
  • Connect with you on social media platforms 
  • Administer raffles and contests 
  • Allow you to add and redeem offers, search for products, provide product reviews, track your orders, scan a UPC barcode or QR code, update information, etc. 
Product Improvement and Research 
  • To conduct research and data analysis via surveys and other means to maintain, improve, modify, and enhance existing services, develop new titles and products, identify trends, and determine the effectiveness of promotional campaigns 
Communications 
  • Confirmation emails, updates, and administrative messages, such as changes to our terms and conditions 
Marketing 
  • Deliver coupons, emails, targeted advertising, and social media notifications 
  • Provide interactive features of the website, such as product reviews 
  • Send marketing communications and other information regarding products, services, and promotions 
  • Administer promotions, surveys, and focus groups 
  • Interest-based advertising 
  • Improve user experiences 
  • Conduct research and analysis 
  • Personalize content 
  • Perform other business activities as needed, or as described elsewhere in this policy 
User Experience Information 

In order to improve online shopping experiences, help with fraud identification, and assist our customer service representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information. 

Analytics 

We use Google Analytics to help us understand how visitors use our website, improve site performance, and enhance the shopping experience. Google Analytics collects certain information automatically, such as your device type, browser, operating system, pages visited, and the time and date of your visit. It may also collect your IP address, which is used to estimate general geographic location (for example, city or state) before being anonymized. This information is collected through cookies and similar technologies that your browser stores on your device. 

We use the reports provided by Google Analytics to better understand website traffic and usage patterns. The data collected does not include your name, contact information, or precise location. 

You can learn more about how Google Analytics collects and processes data by visiting https://policies.google.com/technologies/partner-sites. If you prefer not to have your data used by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. You may also control or disable cookies through your browser settings. 

Social Media 

We engage with customers on social media platforms (e.g., Instagram). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use. 

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may show ads to people who have visited our websites or shown interest in topics such as camp administration, counselor training, or youth programs. 

Prevention of Fraud and Other Harm 

Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business. 

Legal Compliance 

For example, to respond to legal/regulatory inquiries. 

Aggregating and/or Anonymizing Personal Information 

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. 

How Is Your Information Shared?

We may share the types and categories of personal information collected with the categories of third parties below. 

Service Providers 

We may share the information we collect with companies that provide support services to us (such as payment processors, email providers, analytics providers, web hosting providers, phone/chat providers, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors). These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services. 

We share payment card information with the payment companies we use to store your payment information. Payments will be processed by a third-party processor, Block, Inc., (Square) and is not stored on Trellis servers. We will collect specific Personal Information required for Block, Inc. to process payments. This includes credit card numbers, billing addresses, security (CVV) codes, and any other relevant financial information. By providing payment information, you agree to the processing of that information and the transfer of that information to Block, Inc. to process the payment. All such information will be transferred directly to Block, Inc. and not retained, stored, or used by Trellis without prior consent. All such transferred information is subject to the privacy policy of Block, Inc. rather than this policy. Block, Inc. is a validated Level 1 PCI DSS compliant service. For more information regarding the security of your personal information related to credit card processing, see their privacy policy.  

Be sure to review all privacy policies published by our third-party providers and contact them directly if you have questions as they may have privacy terms that differ from our Privacy Policy. 

Legal Requirements 

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our users or others. 

Elsewhere at Your Direction 

At your direction or request, or when you otherwise consent, we may share your information. For example, you may have the option to sign up to receive affiliate emails or emails for organizations we partner with (for example, if you agree to receive email notifications from the American Camp Association). We will share and use information as described to you at the time you provide such information. 

For example, If you request a password reset, your IP address will be included in the reset email. 

Sharing Non-identifiable or Aggregate Information with Third Parties 

We may share non-identifiable or aggregate information with third parties for lawful purposes. 

Business Transfers 

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information. 

What Choices Do We Have?

Opt out of or Unsubscribe from Emails 

If you do not wish to receive promotional emails from us, you may opt-out or unsubscribe from promotional emails via the manage your preferences or unsubscribe link included in each promotional email. In some cases, we may provide an unsubscribe link within an operational email (e.g., surveys). You may also opt out or unsubscribe by emailing us at info@trellispress.com. 

Account Profile 

If you have created an account on our website, you can view and update the personal information associated with that account (such as your name, email address, and billing or shipping information) at any time by logging into your account. Your login username cannot be changed, but you may modify how your name is displayed. If you wish to delete your account, you may contact us at info@trellispress.com, and we will process the deletion in accordance with applicable laws. 

Cookies and Tracking 

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features. 

Other Web Site Analytics Services 

Analytics services such as Google Analytics provide services that analyze information regarding visits to our websites. They use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information. 

Learn more about Google’s privacy practices at https://www.google.com/policies/privacy/. Google Analytics offers an Opt-out Browser Add-on, which is available at https://tools.google.com/dlpage/gaoptout.  

Data Request Rights and Access 

If you have an account on this site, have left comments, or have used our Services, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can also request that we that we correct any inaccurate personal information that we may have about you. You can request this data by emailing us at info@trellispress.com or calling us at 866-852-6657. We will provide you the personal information requested if reasonably available, or will describe the categories of personal information we typically collect. 

Update Your Personal Information 

You can log in to review and update your account information, including contact, billing, and shipping information. All users can see, edit, or delete their personal information at any time (except for your username). Website administrators can also see and edit that information. If you would like your personal information removed, you may remove it from your user profile. 

Email us at info@trellispress.com or call us at 866-852-6657 with your current contact information and the personal information you would like to access.  

How Is Your Personal Information Protected?

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information. When we collect sensitive information, such as a credit or debit card number, we use vendors who ensure Payment Card Industry (PCI) standards to protect that information. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases that we operate or are operated on our behalf. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. 

How Is Your Personal Information Retained?

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or for the period legally permitted or required. Our retention criteria take into consideration legal obligations, business needs, potential risks of harm, and information type. At the end of the retention period, personal information will be deleted, destroyed, or deidentified. 

Additional Information 

Practices Regarding Information Belonging to Children 

You must be at least 18 years old or an emancipated minor to use our services.  The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect or use, nor do we wish to collect or use, Personal Information from individuals under the age of eighteen (18). If we discover that we have inadvertently collection personal information from anyone younger than fourteen (14), we will delete that personal information. 

How Can You Contact Trellis Press, LLC? 

Mail: Trellis Press, LLC
1643 N. Alpine Road 
Suite 104, PMB576 
Rockford, IL 61107

Phone: 866-852-6657 

Email: info@trellispress.com