Shipping
Orders can only ship to valid United States delivery addresses. Trellis Press, LLC is unable to sell products/materials internationally at this time.
Delivery
Delivery is available to all 50 United States. Orders are typically filled within two business days after receipt. Books ship via USPS Media Mail or UPS Ground. Standard shipping takes 2–8 business days for delivery. Other products’ shipping times may vary, as they ship directly from the supplier. Those items typically ship within two business days and are shipped via UPS, FedEx, or USPS.
Tracking
You will receive an email message when your order is on its way with available tracking information. If you have not received your package within eight business days, please contact our customer service department.
Sales Tax
For purchases, applicable sales tax will apply to shipping addresses in the state of Illinois.
Shipping Rates
Our shipping rates are determined by the total value of products in your cart. Please review the following table to see how shipping charges are applied based on your order amount. Free shipping is available for orders over $125.
|
Cart Total |
Shipping Cost |
|
$0.00–$19.99 |
$5.99 |
|
$20.00–$49.99 |
$8.99 |
|
$50.00–$99.99 |
$9.99 |
|
$100.00–$124.99 |
$12.99 |
|
$125.00 and above |
Free Shipping |
If you have any questions regarding our shipping policy or need assistance calculating your shipping cost, please contact our customer service team.
Returns
Defective, Damaged, or Misshipped Items
If you receive a defective, damaged, or misshipped item, please contact us within 14 days of receipt for a return authorization. No returns will be accepted without a return authorization.
Ebooks and other digital content are not returnable/refundable.
Reporting Damaged Books
Inspect your order upon delivery. If you notice any damage to the book(s), please notify us within fourteen (14) days of receiving your shipment.
To initiate a return, contact our customer service team at info@trellispress.com or 866-852-6657 and provide the following information:
- Your order number
- A description of the damage
- Clear photos of the damaged item(s) and damaged packaging
Once your claim is reviewed and approved, you will receive instructions for returning the damaged book(s). We will cover return shipping costs for damaged items.
Upon receiving and inspecting the returned item(s), we will issue a replacement or a refund of the purchase price and sales tax (shipping costs are not refunded), according to your preference and item availability.
If you have any questions about our return policy, please reach out to our customer service team. We are here to help!
